Neeraj Ingle

Results-driven ServiceNow Technical Architect with over 15 years of experience designing and implementing scalable ServiceNow solutions across diverse industries. Proven expertise in driving digital transformation, and platform governance while aligning IT strategies with business goals. Adept at delivering high-impact solutions in GRC/IRM, custom scoped applications, and UI/UX portal development. Certified in ServiceNow and TOGAF, with a track record of optimizing platform performance and fostering technical innovation.

Relevant Experience

• Successfully played the role of ServiceNow Technical Architect in many projects. His area of expertise is defining architecture and solution designs of projects spanning different product lines.
• Responsible for aligning with Business and IT Architects in preparing solution design documents, architecture data model.
• Instrumental in defining customer instance strategy, platform governance, deviation management, way of working, developer guidelines and ensuring overall technical health of the platform.
• As an Architect, responsible for usage and creation of knowledge assets, capturing best practices, documenting lessons learned, monitoring project quality by performing quality checks and heath scans and guiding the team with solution designing and validations.
• Making sure ServiceNow best practices are safeguarded in implementations and technology adoption and innovation is monitored within the team. Coaching and training team members on ServiceNow technical best practices by conducting proactive knowledge sharing sessions.
• Ability to quickly understand customer requirements and provide maintainable solutions adhering to out-of-the-box ServiceNow capabilities.
• Involved in pre-sales support, project solutioning, providing estimates, preparing & presenting proposals & demos whenever required.
• Has in-depth knowledge of the now platform with expertise in end-to-end ServiceNow implementations of multiple modules.
• Strong understanding of key technologies relevant to ServiceNow integration solutions including Custom component development, GraphQL data source, etc.

Skills

• IT Service Management
• GRC / IRM
• Custom Scoped App Development

Certifications

• Certified Implementation Specialist - Risk and Compliance
• Certified Implementation Specialist - Third-party Risk Management

Professional Experience

Plat4mation B.V. (Nov 2018 – Present)

• Support requirement gathering and validation
• Highlight project risks

Education

Bachelor of Engineering (Electronics & Telecommunication), Govt. College of Engineering, Amravati University - 2005